Contact Our Customer Support Team
Our dedicated support team is available to assist you with account inquiries, technical issues, payment processing, and responsible gambling concerns. We provide multiple communication channels to ensure prompt resolution of your queries in compliance with UK Gambling Commission regulations.
Available Communication Channels
| Contact Method | Availability | Response Time |
| Live Chat | 24/7 | Immediate |
| Email Support | 24/7 | Within 24 hours |
| Telephone | Daily 09:00-21:00 | Immediate |
For immediate assistance, utilise our online chat feature accessible from any page. Email inquiries should be directed to [email protected] with detailed descriptions of your concern. Telephone support is available at +44 20 7946 0958 during business hours.
Support Categories and Guidelines
- Account verification and security matters require identity documentation
- Payment disputes must include transaction reference numbers
- Technical issues should specify device and browser information
- Responsible gambling support connects directly to specialised advisors
- General inquiries receive prioritised handling during peak hours
Please prepare relevant account information and documentation before contacting support to expedite resolution processes and ensure compliance with regulatory requirements.